Covid Health & Safety Protocols

Health

Staff member are keeping to the social distancing protocol of 6 feet between cooks, servers, bartenders, customers, and delivery drivers and are maintaining safety measures both within and outside the restaurant.

• All of our staff confirm that they are not suffering any symptoms of illness and have no reason to believe that they have been exposed to the virus before starting their shift.

• Staff members will be wearing masks, and eye protective gear when serving tables

• Our kitchen staff are abiding by Ontario and Federal guidelines to ensure safety of our food and prep practices. Our kitchen has been trained in food safety and have had meetings and instruction to emphasize all points of food safety.

• Staff protocols have been set in place for arrival: immediate hand washing, keeping personal belongings in separate designated areas, hand washing protocols every 30 minutes and sanitizer use throughout the shift

Cleaning

We have 2 different styles of cleansers in-house: A food safe sanitizer for areas that come into contact with food of any kind, and a cleanser + disinfectant for high traffic surface areas and objects that is labelled and certified for killing viruses.

• These cleansers are used throughout the open house to clean door handles, surfaces, high use machines (such as our debit, credit, iPads, and POS ordering systems) and surfaces

• There is 1 customer bathroom that is cleaned every 30 minutes with disinfectant cleanser for all handles, faucets, and surfaces by a designated cleaner.

• There are separate employee washrooms that are cleaned by employees at the beginning of each shift, and following each use.

• We are not employing the use of gloves at all times for service staff, as it has been proven that consistent hand washing is a far superior protectant than gloves. That being said, certain items will be presented to customers with gloves to ensure the comfort and safety of guests.

• All dish ware and glassware is thoroughly washed using our restaurant-grade chemical washers. Employees will wear face masks while washing and drying all dishware, glassware, and cutlery to increase safety.

• During our closed hours, we will be having a nightly deep clean of the restaurant, restrooms, and patio to ensure a safe and sanitized environment.

Table Service

Tables and chairs are thoroughly cleansed between seatings.

• There will be sanitized hand sanitizer available at each table for customer use.

• Servers approach the tables from one side only and stand at a distance when addressing guests.

• Servers do not bring anything to the table without first asking customers if they desire it - eg water glasses.

• Menus: A QR code is at the table to provide paperless access to the menu. If needed we will happily provide a disposable paper version

• Once orders are placed, servers bring your share plates and cutlery that has been thoroughly cleaned and rolled into cleaned white linen rollups. These items are presented & stacked at the end of your table. Customers are responsible for passing out their groups roll ups and plates.

• All servers wash hands as per hand washing protocol before bringing any dishes or beverages to the tables AND after clearing any used glassware, cutlery, or plates from the table.

Clearing the Table

If customers would like their plates changed between courses, they can keep their cutlery and stack the plates at the end of their table for a server to remove.

• When resetting, your server will place the new stack of plates at the end of the table for the customers to hand out among themselves to maintain distance between customers and servers.

Payment

We prefer and encourage the use of Debit and Credit, though we can accept cash if necessary.

• PAT machines are clean before and after each use with cleanser + sanitizer

• Contactless payment is available through website ordering as well as payment over the phone